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At Galaxy Travel Ltd (Company Registration Number: 12535908), ATOL protected Travel agents with ATOL number 11858, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our website galaxyttravelltd.com and interact with our services.

Please take a moment to review this policy carefully. By using our website, booking services, or contacting us, you consent to the collection and use of your personal information as described in this policy.

1. Information We Collect

We collect various types of personal data when you use our website and services, including but not limited to:

• Personal Identification Information: Name, date of birth, address, email address, phone number, nationality, passport details, and other travel-related information.

• Payment Information: Credit card details, billing address, and other necessary payment-related data.

• Travel Preferences: Specific preferences regarding accommodations, flights, and other travel services.

• Website Usage Information: We may collect information about your usage of our website through cookies, IP addresses, and similar technologies to improve our services and offer a more personalized experience.

2. How We Use Your Information

We use your personal information for the following purposes:

• Booking and Service Processing: To process your travel bookings, issue confirmations, and manage your reservations.

• Customer Support: To respond to your inquiries, assist you with bookings, and provide customer support when necessary.

• Personalization of Services: To customize your travel recommendations and offers based on your preferences and booking history.

• Marketing and Communication: We may send you promotional emails or notifications about special offers, discounts, and new travel services. You can opt-out of marketing communications at any time.

• Legal and Regulatory Compliance: To comply with legal obligations, resolve disputes, and enforce agreements.

• Improvement of Our Services: To analyze and improve the functionality of our website and services, ensuring that you have the best possible user experience.

3. Sharing Your Information

We respect your privacy and will not sell or rent your personal information to third parties. However, we may share your information with the following parties:

• Travel Service Providers: We share your data with airlines, hotels, tour operators, car rental agencies, and other service providers necessary to fulfill your bookings.

• Third-Party Partners: We may share data with third-party partners who help us with marketing, advertising, data analytics, and other services necessary for business operations.

• Legal Authorities: If required by law, we may share your personal information to comply with legal obligations, court orders, or requests from government authorities.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or destruction. These measures include:

• Encryption of payment information and sensitive data.

• Secure servers and firewalls to protect against unauthorized access.

• Regular security audits to ensure the continued safety of your data.

However, please note that no security system is 100% secure, and we cannot guarantee the absolute security of your data.

5. Your Rights

As a user, you have the following rights regarding your personal data:

• Access: You have the right to request a copy of the personal data we hold about you.

• Rectification: If you believe your personal data is incorrect or incomplete, you can request us to update or correct it.

• Erasure: You have the right to request the deletion of your personal data, subject to certain legal and contractual limitations.

• Restriction of Processing: You can request that we limit the processing of your personal data under specific circumstances.

• Data Portability: You may request a copy of your data in a structured, commonly used format to transfer to another provider.

• Objection: You may object to our use of your personal data for certain purposes, such as direct marketing.

If you wish to exercise any of these rights, please contact us at support@galaxyttravelltd.com.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, improve functionality, and personalize your interactions. Cookies are small text files that are stored on your device when you visit our site.

You can choose to disable cookies in your browser settings, but please note that some features of our website may not work as intended without them.

7. Third-Party Websites

Our website may contain links to third-party websites that are not operated or controlled by Galaxy Travel Ltd. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of external sites. We encourage you to read the privacy policies of any third-party websites you visit.

8. Data Retention

We will retain your personal data for as long as it is necessary to fulfill the purposes for which it was collected or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please contact us at:

Email: support@galaxyttravelltd.com
Phone: +44 2034746586
Postal Address:
Galaxy Travel Ltd
2 Manor House Lane,
Datchet, Slough
SL3 9EB, UK
Company Registration Number: 12535908